Windward Coffee Shipping Policies
Free Local Delivery
Customers with qualifying delivery zip codes in Ohio's Western Cuyahoga and Eastern Lorain counties can have their orders delivered AT NO CHARGE by choosing the FREE delivery option during checkout. Simply place your order in our online store no later than 9:00 AM Thursday and we will deliver it the next day! Local deliveries are made each Friday unless other arrangements have been made with us in advance.
Questions? Please include your contact information and the best time to reach you in the comment box provided during the checkout process.
General Shipping Information
All orders are processed within 48 hours of receipt, usually faster. If a particular item is not available for shipment within that time frame, we will contact you.
We currently ship only to the continental U.S. and primarily use the U.S. Postal Service (USPS) as our carrier. We do not mark up or charge additional fees for shipping, and your shipping costs will vary based on the final weight, delivery method and destination of your order. Approximate shipping costs are calculated and displayed during checkout, however actual costs can vary and we will contact you if a difference should occur. All shipping charges are to one address only. Please note UPS does not deliver to post office boxes.
Overnight, 2-Day and 3-Day express shipping are available. The exact amount will depend on the level of service you choose, the destination address and the number of items being shipped. Your exact cost for express shipping will be calculated when you check out, however actual prices can vary and we will contact you should a difference occur. In some cases we may need to contact you to clarify your shipping needs.
PLEASE NOTE: Due to increased damage levels, we no longer ship grinders via USPS. TO PROTECT YOUR INVESTMENT, ALL GRINDERS SENT BY WINDWARD COFFEE SHIP VIA UPS. If you are ordering a grinder we will advise you as to the final shipping cost.